frequently asked questions

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how many files are in each pack?

The amount of videos or sounds in each pack vary. Check the pack's page to confirm how many assets were created for that pack.

how big are the file sizes?

Our videos are HD, sized 1080 x 1920 pixels, .mp4 files and range between 5MB and 25MB each, depending on the video.
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Our sounds are high quality .mp3 files and usually range between 600 KB and 800 KB, depending on the track.

help! My download didn't go through

If something happens while downloading a file - your internet goes out, your computer shuts off, etc. - don't worry! You can access it in the "Downloads" tab of your member dashboard.

where can i find my previously downloaded videos & sounds?

Find your previously downloaded files in the "Downloads" tab of your member dashboard.

I don't have access to the download button

If you don't have access to the download button, that usually means you're either:
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1. Out of download credits.
2. Your membership is not currently active.

You can always purchase more download credits or activate your subscription on your member dashboard.

If you think this is happening by mistake, contact us at support@packsia.com.

what's covered by the brand license?

Our brand license is perfect for small businesses, brands or individuals using the packs in their own content.

Included:
- Unlimited use in your own content on social media or on your website.
- Unlimited impressions in digital paid advertisements for your business.

Not included:
- You cannot re-sell or share the files via templates, apps, websites, libraries or private exchange.
- You cannot use the files in any public performance - such as tv, film, live broadcasts, podcasts, radio, in-person events or locations.

View our full license terms here.

what's covered by the partner license?

Our extended license is perfect for social media managers, designers or agencies using the packs in the work they create for their clients.

Included:
- Unlimited use in the content you create for your client's social media accounts or websites.
- Unlimited impressions in digital paid advertisements for your business or your client's business.
- Permitted for use in public performance - such as tv, film, live broadcasts, podcasts, radio, in-person events or locations.

Not included:
- You cannot re-sell or share the files via templates, apps, websites, libraries or private exchange.

View our full license terms here.

can i use the files in paid online advertising?

Yes! Our commercial licenses include unlimited impressions in digital paid advertising.

View our full license terms here.

can i use the files in my client work?

Yes, our Partner license covers the use of the packs in any content you create for your clients. (Note: our Brand license does not cover this)

View our full license terms here.

can i use the files on my website?

Yes! Our commercial licenses cover the use of the packs on your website. Pro tip: they look great as moving backgrounds!

how do download credits work?

1 credit = 1 video or sound download. Every month when your membership renews, download credits will automatically be added to your account. Credits never expire & roll-over monthly. If you need more, you can purchase additional credits on your member dashboard.

how do I upgrade my membership?

You can upgrade your membership at any time on your member dashboard.

what happens to my credits if I cancel my membership?

If you cancel your membership, your unused download credits will still be saved in your account. However, you won't be able to use your credits until you activate your membership.

can i change my brand account to a partner account?

Unfortunately, for licensing reasons, we don't allow changing your account type after you've signed up. We recommend creating a new account with the desired member type.

If you need any assistance, reach out to us at support@packsia.com.

how do i cancel my membership?

We'll be sad to see you go! But if you must, you can cancel your membership anytime in the "Account" tab of your member dashboard.
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Click "Account Settings"
Click on "Plans", then click "Manage Subscription"

how do i become a creator?

We're so excited to see your work! First, check out our Creator Guidelines. Find more information on our aCreators page, or email us at creators@packsia.com.

how much do you pay creators?

We are proud to pay our creators a 50% royalty of the revenue their work generates - this is the highest royalty rate in the entire stock media industry! We are creators, so we value creators.

how many videos can i include in my pack?

We accept packs including between 4-15 videos. Find more information and requirements in our Creator Guidelines.

how do you judge the packs submitted to you?

Packsia is a highly curated video library, and we pride ourselves in offering the most beautiful, creative and original art-in-motion for our users. Our curation team will be judging your work based on the following criteria:

BRAND-FRIENDLY
Your videos cannot include known brand names, logos, trademarks or information about specific individuals.

ORIGINALITY
We're always looking for something new that doesn't exist in our library yet! Also, we cannot accept packs that contain stock footage or elements - please only submit work that is 100% original and made by you.
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AESTHETIC
The look and feel of your packs should be cohesive & visually dazzling - something a cool brand would want to post.

QUALITY
Above all else, the videos you submit must be sized correctly, clear, and not shaky or hard to watch. We also cannot accept videos filmed on a mobile device, we highly recommend using a professional camera or animation software to create your packs.

Read more in our Creator Guidelines.

how will i know when my pack is approved?

You'll receive an email notification from our team when your pack is approved with instructions on how to setup your account and payment settings. When those are set, your pack will be published on our library and you'll gain access to your Creator dashboard!

If you have any questions or concerns, feel free to email us at creators@packsia.com.